Topics: Social Media

Theresa Truscott

About the author

Theresa is the founder and Managing Director of Hartspring Consultants Ltd and Director of Internet Strategy & Training at ZiiRi. She created the company to fill a gap in the market between technical people and the everyday user. Training and coaching have been a way of life for Theresa, an ex teacher, software developer and technical trainer, throughout her life she has enjoyed and naturally leaned towards bringing the best out of people and organisations.

With a background rooted in high level consultancy, Theresa brings over 20 years of experience of consultancy experience in change management, business process re-engineering, training and development. She has worked on multi million pound projects with London Underground and Eurostar, delivering both technical and soft skills training programmes.

Theresa is able to demystify people management issues and provide a safe forum to both address fears and equip key staff with valuable communication skills to effect change. Energy, relationships, attention to detail, follow-through... these are the core terms most often used to describe Theresa’s passion for training and coaching. She brings her heart and soul to every single interaction.

Comfortable in the boardroom, the conference room or the shop floor, Theresa brings a heart of compassion and a solid performance focus to her interaction with every client. Synthesising these dynamic learning experiences into proactive coaching, Theresa brings a wealth of practical, real life management experience and presence into every learning relationship.

Her belief is that workers have the ability and desire to create high-performance organisations, but that this can only happen through their involvement.

Theresa achieved Competent Toastmaster status through the Toastmasters International organisation.  She won a club competition and was placed in the area competition. She also received an award for her presentation skills training for the charity DAAP (Drug & Alcohol Action Programme).

Some recent clients

  • Trilogy Group
  • London Underground
  • Thames Water
  • McGraw-Hill
  • Sage publishing
  • DAAP
  • Peace Hospice
  • The Bratton Group
  • Promote 2 Perform


  • You can speak with confidence – a book to help people overcome speaking nerves and produce high quality presentations.  Copies can be obtained at a special Alchemy price of £7.50 (including postage) by emailing Theresa and mentioning Alchemy.

Areas of expertise

  • Twitter
  • Facebook
  • LinkedIn
  • Blogging
  • Social media
  • Social networking
  • Networking
  • Online reputation
  • Training, coaching
  • Speaker
  • Presentation skills
  • NLP Master practitioner and hypnotherapist