Violence and Aggression
Fight and you may die. Run, and you’ll live.
Violent and aggressive behaviour – either verbal or physical – is becoming increasingly common where people work in contact with customers, clients, crowds and the general public. This is especially so in situations where people are under stress due to accidents, ill-health, alcohol or drugs.
Your organisation may have its own policies that relate to this topic. You should always check these policies before taking any action that could carry personal or organisational liabilities, and seek qualified advice if there is an apparent conflict between your organisation’s policies and the content of this topic.
This is the UK version of Alchemy Performance Assistant and the references to laws and statutes relate to the United Kingdom.
Copyright © Darren Good and Liz Hudson