Email at Work

by Barbara Buffton

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Other topics

Business Writing

This includes a useful chapter on ‘Writing emails’.


Rapport when emailing is just as important as with any other form of communication.

Difficult People

The chapters ‘Behavioural styles’ and ‘See it from their perspective’ give useful information on how to communicate with people, relevant when emailing.


Send: the how, why, when – and when not – of email

David Shipley and Will Schwalbe, published by Canongate Books Ltd, 2007, 241 pages

The title of the book says it all.

Drop the pink elephant

Bill McFarlan, published by Capstone Publishing Ltd, 2004, 166 pages

This book is filled with helpful advice on how to make your communication count and specifically has a section on email and text.

The hamster revolution: how to manage your email before it manages you

Mike Song, Vicki Halsey and Tim Burress, published by Berrett-Koehler, 2007, 128 pages

Full of ideas and techniques on how to reduce time spent on email.


You can also contact the author directly: Barbara Buffton