Process Improvementby Rus Slater
An aerospace company involved in manufacture and service/repair produced a simple process map showing the cradle-to-grave processes they used in their business. This map was shown to staff as part of an initiative for change.
One technical employee, who had been with the company for 24 years, told the presenter afterwards ‘Do you know that that is the first time I’ve actually understood what we do!’
Once we have mapped the processes we use, we tend to be able to see the activities within those processes in a new light – as discrete little packages of work. When we see these smaller, simpler packages, we often find it almost irresistible to systematically and logically approach the issue of improving the way we undertake these packages and hence the overall process!
That is what this topic is all about.
Copyright © Rus Slater