About the author
Paul Matthews has succeeded in roles at Director level in a wide variety of markets and in companies from small start-up operations to multi-nationals. His company experience includes posts as Director of Sales and then Director of Customer Services for a multi-national IT company. In these roles he turned around the relationships with major customers to develop true partnerships. This was largely as a result of his abilities to enhance communications within the customer/supplier relationship, and get a ‘right first time’ culture fostered within his own organisation.
As a consultant, Paul has typically worked with high achieving executives to enable them to get clear about what they really want, and then to get it. He is a Master Practitioner and Trainer in NLP, and uses these accelerated change technologies to enable his clients to quickly clear the things that are stopping them from performing to their true potential. This ability to help clients get change fast makes him an ideal coach for busy senior executives. Paul is well placed to understand and know how to deal with the issues they face.
While working with managers at all levels, it became evident that although there was an abundance of learning products available to executives of all grades, there was nothing expressly designed to give today’s managers the one aid they really needed: an easily accessible source of authoritative and practical help with the problems they face on a day-to-day basis.
This triggered the development of this resource for Managers which has taken several years and a team of over 100 authors, editors, designers and software engineers.