by Ian Saunders, Antony Aitken, Ray Charlton and David Flatman

Delivering change – doing it!

Delivering change is the real test! Actually, you start the process of delivering change the moment that you initiate the diagnosis.

The implementation phase is where it gets messy, where the unexpected occurs, where the challenge is always to keep the change journey on track.

This section looks at delivery – firstly from the inside out, where to start – and then from the outside in, helping you to use past successes as a guide for the future.

Delivery is covered under the following headings:

Where to start

How do we pace change?

Project management – and its limitations

Emergent change

What has worked/succeeded in the past?