by Andrew Lawless, John Quinn, Sue Wilcox

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Other topics

Managing your state (NLP)


Difficult People

Bullying and Harassment

Conflict Resolution

Non-violent Communication

Transactional Analysis


The Complete Idiot’s Guide to Assertiveness

Jeff Davidson, published by Alpha Books, 1997, 368 pages

A step-by-step guide to being assertive with anyone you are likely to deal with from the children to the boss. Idiot-proof steps to stop you from saying ‘yes’ when you really mean ‘no’.

Assertiveness: A Practical Approach

Stephanie Holland and Clare Ward, published by Speechmark Publishing Ltd, 1997, 120 pages

This book covers the principals and practices of using assertiveness. It is a highly practical working manual which helps the reader develop new interpersonal skills and become more effective in their daily lives. It looks at different aspects of assertion and encourages an experimental learning approach, for example, through brainstorming, group exercises and role-play.

Develop Your Assertiveness

Sue Bishop, published by Kogan Page Ltd, 2006, 128 pages

This book offers basic techniques on how to become more assertive. Packed with examples and exercises, it is a self-help guide covering topics such as the importance of choice of behaviour, tension control, self-awareness and self-esteem, relationships, making and refusing requests, dealing with problem people.


You can also contact the authors directly: Andrew Lawless, John Quinn, Sue Wilcox